Shipping, Returns and Order Information
Terms & Conditions
Orders are delivered via common carrier with a max weight of 2000 lbs per pallet. Drivers will notify customers by phone prior to arrival on delivery day. While the carrier may allow some flexibility in appointment times, lengthy delays in appointments may result in storage fees. Recycled Rubber Products is not responsible for such fees.
The carrier will deliver and unload as close to your property line (curbside) as is accessible by the delivery vehicle. This service does not include installation of mulch or removal of packaging materials. The customer will be responsible for the contents after the delivery. Freight services are prepaid, and no additional charges should be presented to you at the time of delivery. However, you may request additional services of the carrier (yard delivery, garage delivery, or address change) when the carrier contacts you for a delivery appointment. These services may involve additional charges, and are not the responsibility of Recycled Rubber Products.
Merchandise is shipped F.O.B. Joliet, IL. It is very important that you thoroughly inspect the merchandise for any damages or missing items that may have occurred during transport. ANY damages that are discovered must be notated on the bill of lading/delivery receipt that you sign. Have the driver initial any damage report and be sure to obtain a copy of this delivery document. Failure to document any transportation related damage may result in delays or even the inability for us to send you replacements. Recycled Rubber Products must be notified within 2 business days of delivery of any damages or missing items.
Send BOL copy to:
Recycled Rubber Products LLC
Mail: 175 S Des Plains St Joliet, IL 60436
Phone: 815 -436-5587
Special Shipping Note: For orders of 8 tons or less a liftgate will be included in the delivery and the palletized order will be delivered curbside. For orders greater than 8 tons the customer is responsible for having a forklift and a pallet jack at the delivery site to off load.
Unpainted 3/4 inch rubber mulch generally will ship out within 48 hours. Painted 3/4 inch rubber mulch has a 7 to 10 business day lead time. For all 3/8 or shredded mulch please allow for a 2 to 3 week lead time.
While Recycled Rubber Products works closely with its carriers to assure timely shipment of your order, delivery times are NOT guaranteed, and various factors can impact the carrier’s ability to deliver within the expected time frame. These factors include:
- Your location in relation to our warehouse
- The carrier’s equipment
- Other unforeseen events that may delay shipping times
Deliveries refused, including those due to late deliveries on the carrier’s behalf will be refunded minus all incurred shipping costs, which may include, but is not limited to, shipping costs to and from the respective delivery address.
Unopened and unused products can be returned to us. You will need to call us at Recycled Rubber Products at 800-711-2914 to obtain a “Return Authorization Number” (RAN). All shipping costs incurred during the original delivery, and the return of the products to RRP, are the sole responsibility of the customer and will not be refunded or reimbursed by RRP.
CAUTION: Shipping is very expensive so please be sure you really want to return the product prior to contacting a freight carrier to pick up the product.
A 15% restocking fee is applied to all returns.
With any additional questions, please contact us at (815)-436-5587